Do you have a question regarding tracking or delivery?
Here you will find our answers to frequently asked questions.
Track & Trace
You can track your shipment using our website
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment.
Our customer care expert is able to provide the tracking number or ID
You should see tracking events within 24–48 hours after you have received the confirmation. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us
For most shipments, we provide only milestone tracking, which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of Shully Export, e.g. weather events, local disruptions like public holidays, customs, or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact our customer care expert. Our customer care expert can start an investigation for lost items.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
In case your tracking ID is not working, please contact our customer care expert
Delivery
Shully Export deliver shipments on your behalf.
Once your shipment has been handed over to us, delivery is based on the service selected. The merchant (Shully Export) usually indicates the delivery time on its website.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Please also keep in mind that – depending on the product/service selected – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.
Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2 to 3 days for neighbouring countries and up to 20 days for countries with long distances. Shully Export usually indicates the expected delivery time on its website.
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. We sincerely apologize for any inconvenience a delay may cause. Delivery delays can be caused by e.g. weather events, customs or strikes. In case your shipment has not arrived within 10 days after the expected delivery time, please contact Shully Export. Shully Export, can start an investigation for lost items.
If you have not received your shipment, please contact Shully Export
Unfortunately, it is not possible to change the address once the shipment has been dispatched.
Unfortunately, it is not possible to change the delivery day or delivery time once the shipment has been dispatched.
Additional
Please send the damage report to Shully Export.
In case your shipment has not arrived within 10 days after the expected delivery time, please contact Shully Export customer care expert.
Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2 to 3 days for neighbouring countries and up to 20 days for countries with long distances. Shuliy Export usually indicates the expected delivery time on its website. Delays of up to 10 days are unfortunately possible due to e.g. weather incidents, customs or operational backlogs.
Shipments must be custom cleared. Customs clearance processing times differ from country to country and cannot be influenced by Shully Export. For some countries, duties, and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.
Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on country, duties, and taxes are settled with the post office or the customs office. You can find more information about customs on the website of your local customs authority.